Friday, January 16, 2009

In Which the Subject Attempts NOT to Go Insane

Did you ever have one of those experiences that makes you think "Hmm, what am I supposed to learn from this?"

Here's my Hippocratian Adventure (minus the gory details):

October: The Subject [hereafter known as "me" or "I"] finally makes appointment to see doctor [DR1]. DR1, being exceptionally busy, cannot see me until next month.

Early November: Visit DR1. DR1 tells me, in essence, "I don't do that - see our Nurse Practitioner" [NP1]. I suppress an "argh" and make another appointment...for three weeks later.

Late November: Visit NP1. Instead of actually seeing NP1, NP1's Nurse tells me what they will do...without once glancing at the enormous piles of medical history forms I filled out. When I finally mention something about my history, she goes out to speak with NP1. She comes back in and tells me what NP1 said. I ask a question. Repeat previous episode of back-and-forth...two or three more times. Finally, NP1 comes in and resolves issue by insisting I take two tests and make an appointment to see another doctor [DR2]...for six weeks later. [In the interest of full disclosure, the back-and-forth routine was done so I wouldn't have to pay for seeing NP1.]

Early December: I come in for Test 1. I tell them I was seeing NP1. I am informed NP1 left the practice. I decide to get test done here anyway. Secretary [Sec1] tells me no. I say yes. Sec1 say no. I become aggravated. Finally, Sec1 decides taking my money will be wise. I give them money. They take my blood.

Late December: I come in for Test 2. Sec1 informs me I can't take Test 2 because NP1's Nurse is not there that day. Unfortunately, Test 2 must be done today, since I am leaving town. Sec1 protests. I protest her protest. [See Early December exchange.] Sec1 finally decides another Nurse is just as capable of stabbing me with a needle and stealing my blood. Test 2 is done. I give them more money. I seriously consider canceling appointment with DR2 immediately. Instead, I leave the state.

Early January: I decide to take my business elsewhere, cancel appointment with DR2, and make an appointment with another Nurse Practitioner [NP2]. I go to get printouts of my test results to take to NP2 (who works at a different office, thankfully). I have another run-in with Sec1. Sec1 says that since NP1's Nurse is not there (again) she can't give me a printout. I insist. Sec1 denies. I insist some more. Sec1 gives me another form to fill out and sends me to another location. I fill out form. I take it to the other location. Another secretary [Sec2] prints them out. Just. Like. That. [The real source of annoyance stems from the fact that my husband had previously asked for a printout from Sec1 and Sec1 simply printed it - no questions, no forms, no run-around.] Taking my print outs, I said, "Self, you will never have to deal with them again!"

Self, you were wrong.

Still Early January: Bill1 arrives from office. Bill1 states that Tests 1 & 2 were never paid for. Bank statements indicate otherwise. I express ire. I call. When I (finally) speak to someone about Bill1, she immediately says I should not have gotten Bill1, but someone had incorrectly entered the payments (Sec1). I sigh in relief.

Same Day in Early January: I come home. And there is Bill1's ugly stepbrother, Bill2. Bill2 says that I owe more money to the Laboratory that analyzed Test 1. I express great ire. [Flashback to Late November stage: NP1 told me exact prices for Test 1 & Test 2. I paid Sec1 exact prices for Test 1 & Test 2 at the time of services.] Unfortunately, when I call to discuss with Lab, Bill Lady [BL] says I owe Lab money. I argue with BL for several minutes. I lose argument. I become irate. I hand Bill1 & Bill2 to husband and decide to take a break from dealing with BL, Sec1, and all the evil cronies at Office from...well, you get the picture.
The Present: Situation still unresolved. I am nearly certain, however, Bill3 is on its way from Lab with Test 2's request for more money.

Analysis:
What can be learned from this experience? (please take the poll on the left hand side of my blog)

A) How to hate and despise certain people. *cough*Sec1*cough*

B) Patience (also known in my world as Anger Management).

C) Do not go back to this office. Ever.

D) All of the above.

E) None of the above. [Please specify in the comment section].

6 comments:

C and D Hayes Family said...

I recommend you mail them a dead stinky fish. I may be wrong, but I don't believe it's illegal. It would just be unpleasant. Put any correspondence you have in there with the fish, in a ziplock or something.

Theoretically, they'll resolve things with you quickly to avoid getting more fish.

that's two cents from a random stranger (I know Linda Walton, and saw a funny comment from you on her blog)

Chris Hayes (Deana's husband)

Linda said...

Wow, Melissa. Doctor's office people are fun.

melissa @ 1lbr said...

Is it scary the fish idea sounds tempting? Thanks for the suggestion, Chris!

kelleen said...

I am Sooo sorry Moley! Doctors offices and insurance claims people can be like the WORST to deal with- so you still have no idea what is going on with you after all of this craziness?! ( I say anchovies probably don't cost much to mail...:))

melissa @ 1lbr said...

Thanks, Kell, I am sure you have dealt with all this stuff and then some. Anchovies...hm... :)

lori said...

YIKES!!!!!